Before you ask yourself how to start digitizing processes, ask yourself what is taking up the most valuable time in your business? What's that thing you've done 100 times and you know a robot could do it for you? Or what is that process that you still do by hand and know that you could do it all digitally and save valuable time?
The process of using digitized information to simplify and operate more efficiently is called digitization. It is important to understand that digitization does not mean changing the way of doing business or creating new types of companies. Rather, it is about leveraging advances in digital technology to improve existing business processes and increase operational efficiency. Digitization enables companies to replace their traditional methods with more modern ways of processing and storing data and communication. This results in optimization of work processes, better use of resources and greater flexibility in a changing business environment. More about this definition on wikipedia.
Many customers today are looking for companies that have revamped their business practices and implemented user-friendly interfaces, constant availability and personalized services. Many are looking for businesses that include instant gratification and solutions, error-free and global consistency.
Essentially, customers are looking for a superior user experience when deciding to purchase products or services. For this reason, the modernization and digitization of business processes has become extremely important in today's world. By moving to digital platforms and automating processes, companies can offer customers better service, faster responses and greater flexibility. Online shopping, self-service and digital assistance are becoming more and more popular, so companies need to keep up with this trend if they want to stay competitive. In addition, the modernization of business processes also enables companies to better manage data, analyze and make informed decisions. In a common sense, the modernization and digitization of business processes contribute to the improvement of the overall user experience and, consequently, to greater customer satisfaction and company growth.